Giveaway Signs of Organizational Culture

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I am not going to dwell on the academic definitions of organizational culture; there are a lot of books that deal with this subject.  The aim of this blog is to give a few ‘tips’ on how to assess an organization quickly, say within the first 20 – 30 minutes of your interaction with it. Organizational culture is the expression of the mindset, character and attitude of all the people working in it, right from the CEO to the watchman. It is the collective mindset of an organization which reflects in each and every entity within an organization – both human and non-human, tangible and intangible. A visitor to the organization may not have the opportunity to interact, or even just observe the CEO, but certainly would have such a chance with the watch man, lift man, the receptionist and people of that cadre: The people in the lower wrung of the organization’s hierarchy. There are many types here, but can be broadly categorized into three: the rude and the intimidating type, the ‘mechanical-plastic-expression’  type, and finally the warm and the approachable type. A happy employee with the right kind of grooming from his/her  management will naturally adopt a benevolent and considerate disposition towards the visitors. The same holds good for the person from the organization whom you are supposed to meet and are at a higher level in the organizational hierarchy. Even if the person is going to be a tough interviewer,  he/she will not, even for an instance, breach the boundaries of professionalism and never assume an intimidating  stand against you.The company’s culture will be reflected in all of the employees’ words and body languages . Considerate and ‘true’ politeness (not the ‘mechanical’ politeness), especially when reflected at the lower most level of the organization, is a sure sign of a people-oriented organization. Neatness is yet another strong indicator of an organization’s culture. The general cleanliness in the reception area and even the way newspapers and journals are arranged, speaks strongly about the culture followed there. A shabby, carelessly arranged reception area is a big giveaway of a shabby organization as well. Any organization can have wonderful vision and mission statements, because they know that these are the areas where any interested person would first check into. So, these are not the aspects you should be measuring if you want a true assessment of the company, as these can be ‘performed for the gallery’. Watch out for the small, subtle indications where careless organizations usually miss out. In my experience, it is usually these small giveaways that proved to be the  accurate measuring scale of an organization’s culture. In fact, this method of assessment holds good even for assessing a home or an individual,  because ‘God is in the details’.

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